IT HELP DESK
Unlimited IT help desk for your whole team.
When something breaks, your people call us — not you. Unlimited support, any hour, no ticket caps and no per-incident charges. It's included at $250 per seat, per month, alongside 24/7 cybersecurity, on one bill from one team.
You're probably paying for cybersecurity you're not getting.
Ask most small business owners who handles their cybersecurity and they'll name their IT provider. Ask that provider what it actually includes and the answer gets vague — antivirus, a firewall, backups if you're lucky. That's IT support. It isn't security. And the difference between the two is invisible right up until the moment it isn't.
That's not something you should have been expected to catch. You hired experts so you wouldn't have to become one. But it's how a lot of our clients found us — after a breach their provider never saw coming, still holding an invoice that said security was covered. There's a second reason people don't ask harder questions: too often they've been made to feel stupid for asking. This industry has a habit of answering plain questions with jargon. We don't work that way. If you ever leave a conversation with us more confused than you started, we did it wrong.
What IT support covers
- Keeping the network up
- Antivirus installed on machines
- Backups running (usually)
- Fixing things after they break
What security covers
- Someone watching 24/7, all year
- Investigating alerts, not forwarding them
- Catching compromised accounts early
- Training your people against real attacks
- Evidence for insurers and regulators
WHAT'S INCLUDED
What we handle.
Everyday support
Logins, printers, email, connectivity, software issues, the whole list.
Devices
Setup, patching, updates, and management for every laptop and phone.
Onboarding and offboarding
New hires ready on day one, departures fully cut off the same day.
Accounts and access
Permissions, licenses, and password resets handled properly.
Vendor wrangling
We deal with your software and hardware vendors so your team doesn't have to.
Escalation
Anything that turns out to be a security issue is already with the team that handles security.
HOW IT WORKS
How your team gets help.
- 1
They reach out
Phone or email. No portal to learn.
- 2
A person answers
Not a queue and not a bot.
- 3
It gets fixed
Most issues resolved on first contact.
- 4
Nothing gets lost
If it needs escalation, it stays with us until it's closed.
WHO IT’S FOR
Built for organizations under 250 people.
One price. Everything included.
Unlimited help desk isn't an add-on or a tier. It comes with 24/7 cybersecurity monitoring, awareness training, and everything else in the program, at $250 per seat, per month.
See what’s includedBacked by our thirty-day guarantee — if the first month isn't worth it, you don't pay for it and you're not stuck with the contract. See our guarantees.
The same technicians answering your calls work alongside the analysts running managed cybersecurity and 24/7 monitoring, so a support ticket that looks odd becomes a security question the same day. When staff keep clicking the same bad email, security awareness training is part of the same program.